FAQ's


 

Paintless Dent Repair (PDR)

 

1.         What is paintless dent repair?

The paintless dent repair process is the art of removing minor dings, dents, and creases from a vehicle, while maintaining the integrity of the factory or custom paint finish. PDR allows expert technicians to transform the damaged area back to its original condition without the need for costly body fillers, sanding, and painting typically used by traditional body repair shops, while saving you time and money.

 

2.         How does the paintless dent repair process work?

 

Using innovative tools and the latest in state-of-the-art technology, expert technicians are able to reach behind a damaged panel and by applying pressure gently massage the damaged area to restore it to its original bodyline.

 

3.         What types of damage can be repaired using the PDR process?

 

The basic factors that determine whether or not the damaged area(s) can be repaired with the PDR process include the size, depth, and location of the damage. Good candidates for this process include:

  • Smooth, shallow dings, dents, and creases ranging in diameter from dime-sized to basketball-sized; and
  • Dents in plastic bumpers that have no holes, tears, or paint damage and are still fully affixed to the vehicle.

4.         Will the paintless dent repair process harm my factory or custom finish?

 

With a basic knowledge of plastic and metal properties, certified technicians can transform the damaged area back to its original condition without the need for costly body fillers, sanding, and painting typically associated with conventional body shop repair work. This enables them to restore the damaged area(s), while preserving the integrity of the factory or custom paint finish.

 

5.         How much does PDR cost compared to conventional body shop repair work?

 

Because the damaged area(s) can be repaired without the need for costly body fillers, sanding, and painting used by traditional body shops, the cost generally runs at approximately one-third of the cost associated with conventional body shop repair work.

The real cost savings involves the time saved by completing repairs in minutes or hours rather than days or even weeks required for traditional repair work.

 

Mobile Paint and Bumper Repair

 

1.         What is mobile paint repair?

 

The “smart repair” process is the technique used to repair a vehicle’s scrapes, stone chips, minor dings, dents, and creases, as well as plastic bumpers that have paint damage (missing, cracked, or broken paint). This unique technology allows technicians to spot blend an isolated damaged area rather than painting an entire panel or multiple areas.

 

2.         Will the repainted damaged area(s) of my vehicle be visible to the average observer?

 

When 1-800-DENT-DOC associates’ technicians perform mobile paint repair work only the highest quality paints and materials are used. For this reason, generally only the trained eye of an expert will be able to detect visible signs of a repainted area on a vehicle.

 

3.         Are you able to match my factory or custom color with the mobile paint repair process?

 

With the latest automotive body paint repair technology and a computerized color matching paint system, expert technicians are able to produce accurate factory or custom color matches.

 

4.         Other than bumpers, what other plastic auto parts are you able to repair and paint using the mobile paint repair process?

In addition to plastic bumper restoration, 1-800-DENT-DOC associates’ technicians are also able to repair and paint other plastic auto parts such as plastic side mirrors, moldings, door handles, and rocker panels.

 

Collision Repair

 

1.         What is collision repair?

 

Collision repair is the conventional method of repairing and repainting damaged panels on a vehicle that has been in a fender bender or an accident. Using high technology unibody/full frame repair equipment and original manufacturers’ parts and products, ASE and I-CAR certified technicians are able to restore your vehicle’s appearance to like-new condition.

 

2.         What are the qualifications of the technicians who will be performing the repair work on my vehicle?

 

1-800-DENT-DOC companies’ technicians are ASE and I-CAR trained and certified. This is important because many insurers require body shops to meet the Collision Industry Conference definition of a Class A Shop and have I-CAR Gold certification to be included on their ‘preferred’ lists. 1-800-DENT-DOC certified repair technicians have years of metal repair experience with all vehicle makes and models.

 

3.         How can I be certain that my vehicle is structurally sound after being involved in a collision?

 

            Unibody and frame specialists perform a thorough damage assessment to evaluate any structural damage to the frame. The vehicle is set up on high technology unibody/full frame repair equipment. Computerized frame straightening equipment is available to realign the structure of the vehicle, if required, and a GDS sonic measuring device is used to confirm structural measurements are within factory tolerances.

 

4.         Are you able to match the paint applied on the repaired panels with the existing factory or custom paint finish on the remainder of my vehicle?

 

            Only the highest quality paints and materials, as well as the latest in innovative processes, are used on your vehicle. A computerized color matching system is available to ensure an accurate color match is achieved, and multiple coats of paint are applied to provide long-lasting durability.

 

Auto Detailing

 

1.         What auto detailing services are available through 1-800-DENT-DOC?

 

            Our experienced technicians offer various detailing packages. The process begins with a thorough hand wash, as well as

complete interior and exterior detailing. A Teflon-based sealant is also offered to provide an extra layer of protection against harmful contaminants and pollutants, while allowing your vehicle’s lustrous finish to shine through.

 

2.         What steps are involved in the exterior auto detailing process?

 

The auto detailing process begins with a complete hand wash. Care is given to meticulously cleaning every detail of the vehicle. Any minor surface blemishes, oxidation, and embedded dirt are thoroughly removed. A professional wax is applied to enhance and preserve your vehicle’s lustrous finish. All tires and rubber seals are also dressed.

 

3.         What areas are addressed in the interior auto detailing process?

 

1-800-DENT-DOC’s associates provide cleaning and reconditioning for the dashboard, trim panels, plastic, leather, and / or vinyl areas, and the ventilation system.

 

Wheel Repair and Refinishing

 

1.         What is wheel repair and refinishing?

 

1-800-DENT-DOC companies’ new state-of-the-art wheel refinishing technology enables damaged wheels to be safely and effectively remanufactured in lieu of costly wheel replacement. Through the use of innovative wheel refinishing techniques, wheels with varying degrees of damage can be repaired and refinished.

 

2.         How can you determine if a damaged wheel can be repaired and refinished?

 

            Prior to starting the repair process, the wheel must first be thoroughly assessed for trueness and structural integrity. If the wheel is structurally sound, the rim can then be heated, straightened, and re-trued.

 

3.         How can I be sure that my wheel is structurally sound when the wheel repair and refinishing process is complete?

 

1-800-DENT-DOC companies’ technicians are required to adhere to a stringent set of quality control standards. Every wheel must pass a thorough examination to ensure the accuracy and structural integrity of each wheel is maintained and the rim meets OEM and insurance quality specifications.

 

Windshield Repair

 

1.         What is windshield repair?

 

Windshield repair is a safe, effective, and convenient alternative to windshield replacement.

 

2.         If I only have a small crack in my windshield, why should I get it repaired?

 

When debris strikes a windshield both a weak spot and an air space are created in the outer layer. Once the structural integrity is compromised, the windshield becomes extremely vulnerable. Any variation in temperature or stress can result in the damage spreading from the initial point of impact at any time.
 
3.         How do the 1-800-DENT-DOC associates’ technicians repair a windshield?

 

During the repair process, the air space created during the impact is filled with an adhesive resin, the damaged area is sealed, and the strength and structural integrity of the glass is restored.

 

4.         Will my insurance carrier accept windshield repair in lieu of windshield replacement?

 

Most insurance companies are willing to waive the comprehensive deductible when customers select windshield repair over windshield replacement.

 

5.         Does windshield repair come with any type of guarantee?

Repairs are guaranteed to pass lease turn-back and state vehicle inspections.

 

Window Tinting

 

1.         What is window tinting?

 

Window tinting is the ‘aftermarket’ application of a tinted plastic film to one or more of a vehicle’s windows.

 

2.         What are the benefits of window tinting?

 

  • In addition to the aesthetic appeal it provides, 1-800-DENT-DOC associates’ window tinting can actually increase a vehicle’s value by blocking out harmful ultraviolet (UV) radiation and solar heat that gradually damage and fade a vehicle’s interior.
  • From a health perspective, blocking as much as 99% of the damaging UV rays from the sun can reduce the potential for skin cancer.
  • The application of window tinting can actually improve your overall driving safety by minimizing hazardous glare from sun, snow, and other headlights.
  • As an added safety feature, films add shatter resistance which helps keep glass intact on impact.
  • The increased privacy provided by tinted windows can also serve as a deterrent for potential thieves.

 

3.         Is there any special aftercare required to maintain window tinting?

 

There is no aftercare or special maintenance required. After 30 days the window(s) can be cleaned with a mild soap and water solution. To keep the surface smooth and fingerprint resistant, applying a coat of furniture polish to the film is also recommended.

 

4.         Does window tinting come with any type of guarantee?

 

            All window tinting films are guaranteed not to flake, peel, or bubble for as long as you own your vehicle.

 

Clear Bra Paint Protection

 

1.         What is clear bra paint protection?

 

This clear, virtually invisible urethane plastic film protects the leading edge of your vehicle from damage caused by stone chips, abrasion, salt, insects, and most types of environmental damage.

 

2.         Can this clear bra paint protection harm my factory or custom paint finish?

 

It will not harm your paint or alter your vehicle’s appearance or aerodynamics in any way.

 

3.         Will this paint protection film turn yellow over time?

 

This state-of-the-art paint protection film is resistant to yellowing and staining so the beauty and integrity of your exterior finish will be preserved. Designed for maximum durability, the headlamp covers are made from a scratch-resistant urethane material combined with a strong optically clear adhesive to ensure your visual clarity remains intact.

 

4.         Does the clear bra paint protection require any maintenance?

The urethane film’s physical properties will not degrade over time. This clear bra paint protection is virtually maintenance free.

 

5.         Does the clear bra paint protection come with a guarantee?

 

It is guaranteed not to yellow, fade, crack, or bubble.

 


1-800-Dent-Doc.com

Paintless Dent Repair - Mobile Paint & Body - Collision Repair - Auto Services

Paintless Dent Repair, Removal, PDR, Mobile, Collision 1800dentdoc

business office: 714-633-8324

toll free: 1-800-336-8362


 

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